Refund policy

Refunds through Paddle

Kcg corporate group pty ltd uses Paddle as the Merchant of Record for paid orders. Our purchases follow Paddle's Refund Policy and Buyer Terms, including their applicable refund periods and statutory cancellation rights.

How to request a refund

Visit paddle.net to locate your purchase and request a refund. Provide your order reference, purchase email and a description of the issue. Do not send card details or passwords.

You can also submit a support enquiry to Kcg corporate group pty ltd for help identifying an order or resolving a product issue. Paddle processes refunds and payment-related enquiries.

Consumer protections

This policy does not limit non-excludable rights under applicable consumer law, including Australian Consumer Law. Refund requests are considered under Paddle's policy and your statutory rights; purchases are not subject to an “all sales final” rule.

CV resubmissions are separate

The planned individual package includes one free CV reassessment within 48 hours. This improvement option is separate from, and does not replace, your refund or statutory consumer rights. Confirm service availability and the start of the reassessment window during account setup.